Ordering Information

All orders are made to order and will be shipped within three (3) business days. Shipping costs are $8 flat rate!


Payment

Payment for your purchase is processed by PayPal.  A PayPal account is not required. You can use a major credit card to make your payment through PayPal.  You will be charged in Canadian dollars.


Sales taxes

All Canadian residents will be charged GST/HST for your province or territory of residence. These taxes will be calculated on your total order including shipping charges and will be applied after you have signed into PayPal to complete your purchase.


Shipping and Handling Charges

Shipping for all orders is $8 (flat rate) to anywhere in the world! Your order will be shipped within 3 business days of placing your order.  

All orders are shipped via Canada Post.  Please be aware that the expected delivery time within Canada is 2-14 days and in the US is 8-14 days. Expected delivery time to international destinations is 2-4 weeks. In most cases, orders arrive much sooner than predicted.  If you would like to upgrade to faster shipping methods, please contact us and we will look into pricing for you.


Loss or Damage through Canada Post or your Postal Service

Unfortunately we are unable to be responsible for the handling of your purchase once it has been shipped. 


Customs and Duties

Unfortunately we cannot be responsible for any duties charged to you at customs.  Your purchase will be shipped from Canada.


Returns/Exchanges

RETURNS are not accepted but we do wish for you to be satisfied with your MoonRox purchase so we will gladly offer an EXCHANGE. If you would like to exchange your purchase, please contact us to make arrangements within 7 days of the arrival of your original purchase.  You will be asked to send back the original item and once it is back in our possession, we will notify you that you have a credit for the value of the original purchase not including the cost of shipping. Shipping on your new item(s) will then be free.  


Wholesale

Wholesale inquiries are welcome.  Please contact us to view wholesale pricing for our current Collection. Kindly send us an e-mail at info@moonrox.ca.  Please include the business name, name of contact person, mailing address, phone number and a valid business number.  We'll reply as soon as possible!  Thank you!


All designs, images and text copyright MoonRox by Monique V. Chan, 2017